REFUND POLICY

Changing Your Mind

This applies to our ready-made (non-personalised) wall art. You have the right to cancel your order for any reason within 14 days, starting from the day it is delivered. You do not need to give a reason.

To cancel, tell us within those 14 days — an email is enough. You then have a further 14 days from the day you told us to send the item back.

Please return the item unused and in its original packaging. Return postage is paid by you, unless the item is faulty or we sent you the wrong one. The item is your responsibility until it reaches us, so we recommend a tracked service.

We refund the price of the item within 14 days of receiving it back, or of receiving proof that you have posted it if that is sooner. If you return your whole order, we also refund the standard delivery charge you originally paid; the delivery charge is not refunded when only part of an order is returned. Refunds go to the payment method you used. If the item has been handled more than was needed to inspect it, we may reduce the refund by the loss in value.

The full wording is in our Terms & Conditions.

Personalised Orders, Your Photo & Commissions

Personalised items, "Your Photo, Your Style" designs and commissions are made to your own specification, so we cannot accept returns or give refunds if you change your mind. The 14-day right to cancel above does not apply to them.

You can still cancel free of charge at any point before you approve your proof: reply to the proof email and we will refund you in full. Your rights if an item arrives damaged, faulty or not as ordered are unaffected — see below.

Proof Approval

"Your Photo, Your Style": your proof is emailed to you automatically as soon as you have paid. The layout, crop and style are as you chose them in the designer, so there are no revision rounds: approve the proof, or reply to tell us if something about the finish isn't right and we will look at it. Nothing is printed until you approve.

Commissions: you will receive a digital proof within 24–48 hours. Up to two rounds of revisions are included; further changes can be quoted separately.

Once you approve your proof, work goes ahead. The order cannot be cancelled for a change of mind once approved; your rights for faulty items are unaffected.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, has a printing defect, or is not what you ordered (wrong size, format or design), please contact us within 48 hours of delivery with photographs. Please do not return the item without contacting us first.

We cover the cost of returning it, and we will offer you a replacement or a refund. This applies to personalised items and commissions too.

Reporting within 48 hours helps us resolve things quickly with the courier; it does not shorten your legal rights. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund, and rights to a repair, replacement or partial refund after that.

How to Contact Us

For any issues with your order, please contact us with your order details and photographs where applicable. We aim to respond within 24 hours.